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How to manage custom user role profile in SCSM

How to manage custom user role profile in SCSM published on No Comments on How to manage custom user role profile in SCSM

The role model in Service Manager is quite complex and contains many levels: a scopes, a user roles and a user role profiles. Although scope and user roles are well documented and available in UI, the user scope profile is very hidden part of the role model, but one of the most powerful feature if you working with custom classes and custom relationships.

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Issue with preview and customization form in the SCSM

Issue with preview and customization form in the SCSM published on 2 Comments on Issue with preview and customization form in the SCSM

There are several years already the one issue of SCSM make developers of forms customization really crazy: mixing form customization and preview form is really pain in the ass. There was bug opened in Microsoft, but it was closed without real issue. So I decide to close this question once and for all.

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List of images for SCSM 2012 R2 UR9

List of images for SCSM 2012 R2 UR9 published on 3 Comments on List of images for SCSM 2012 R2 UR9

When you creating your own classes, views or folders then sometime you need to use existing images. To do that you must know ID or Name of the image. But all images located in several management pack so find them is not a easiest work. In this post you will find full list of images available in SCSM 2012 R2 UR9. This table contains image itself, size, id and name grouped by management pack. Enjoy )
WARNING! A lot of images inside!
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SMLets at PowerShell Gallery!

SMLets at PowerShell Gallery! published on 7 Comments on SMLets at PowerShell Gallery!

Hi folks! I have a very good news for you. If you never heard about PowerShell Gallery then it great moment to look at and learn about this cool feature because SMLets is now available at PowerShell Gallery.

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How to get Guid of management pack element even before import MP to SCSM

How to get Guid of management pack element even before import MP to SCSM published on 2 Comments on How to get Guid of management pack element even before import MP to SCSM

Sometime you need to know the internal ID (Guid) of management pack or management pack element before the MP imported to SCSM. This can be done very easy using some T-SQL magic.

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Solution for “This item cannot be updated because it has been changed by another user or process”

Solution for “This item cannot be updated because it has been changed by another user or process” published on 10 Comments on Solution for “This item cannot be updated because it has been changed by another user or process”

If you saw the “This item cannot be updated because it has been changed by another user or process. To update the item, please close the item and open it again” exception then you know all that PAIN what filling engineers who implementing SCSM. But now we have THE SOLUTION.

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The new and great book about SCSM 2012 released!

The new and great book about SCSM 2012 released! published on 2 Comments on The new and great book about SCSM 2012 released!

imageNew and great book from Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine and Steve Buchanan about SCSM 2012, the “System Center 2012 Service Manager Unleashed” is released! Must Have book for all who interested about SCSM 2012 and want to learn more!

SCSM 2012 R2 UR3 released

SCSM 2012 R2 UR3 released published on 1 Comment on SCSM 2012 R2 UR3 released

It’s here: http://support.microsoft.com/kb/2962041/en-us

Please read installation instruction carefully (especially “Before Installation” and “After Installation” sections)!!!

List of fixes:

  • The Microsoft Systems Center 2012 Operations Manager configuration item (CI) connector does not retrieve disk mount point information for the Service Manager database.
  • When a service request is created from a request offering in the console and when every user prompt is of the Simple List prompt type, the console shows options from all simple lists in each user prompt.
  • When you try to close a customized change request, you cannot close the change request, the task throws an error, and the close is not actioned.
  • MPSync job failures that are logged to the event log do not contain enough information to allow for a quick diagnosis of the problem.
  • All Service Manager workflows may stall when any invalid XML characters (control characters) are used in a work item property.
  • Using the “Set First Response or Comment” task in a service request creates a “Private” flag that cannot be used for evaluation in a notification action log or a user comment update. This behavior occurs because the private flag is undefined.
  • If the configuration management database (CMDB) is down (that is, if it is offline or unable to connect because of network issues) at the time that the Health service is restarted and if the CMDB continues to be offline for a long time, the Health service may enter an unrecoverable state even if the database comes online again later.
  • Configuration Manager Connector synchronization may stop after Update Rollup 2 for Service Manager 2012 SP1 or Update Rollup 6 for Service Manager 2012 R2 is applied. This issue occurs when the connector tries to synchronize malformed or incomplete software version information from the Configuration Manager database.

Please note: there are NO updates for SCSM 2012 SP1 available.