Update Rollup 2 for System Center 2012 Service Pack 1

Posted on April 10, 2013 by Anton Gritsenko

Very short new. The Update Rollup 2 for System Center 2012 Service Pack 1 is available. Please follow this link to read description. Download link should be available shortly.

List of fixed for Service Manager:

Issue 1

If the number of “Manual Activities” that are displayed in the Service Manager Portal exceeds a certain limit, page loads may time out and do not render correctly. This results in a blank page.

Issue 2

Incorrect cleanup of a custom related type causes grooming on the EntityChangeLog table to stall. This causes the table to grow significantly.

Issue 3

Service requests complete unexpectedly because of a race condition between workflows.

Issue 4

The console crashes when you double-click a parent incident link on an extended incident class.

Issue 5

PowerShell tasks that were created by using the authoring tool do not run because of an incorrect reference to certain assemblies.

Issue 6

The Exchange management pack is stuck in a Pending state after management pack synchronization.

Posted in News | Tagged , | 5 Comments

Changes made in settings.xml for SSP has no effect for end users

Posted on March 26, 2013 by Anton Gritsenko

You can change some settings for SCSM Self Service portal buy changing Settings.xml file. For example you can change number of questions per page (“DefaultNumberQuestionsPerPage“ parameter). But few days ago I have faced with strange issue: changes in Settings.xml doesn’t reflect on portal itself. Restart IIS and entire server has no effect.

Continue reading →

Posted in Troubleshooting | Tagged , | 7 Comments

Tip: How to debug your PowerShell script in SCSM workflow

Posted on March 20, 2013 by Anton Gritsenko

How often are you faced with problem when your PowerShell script working fine when running under your account but doesn’t work in SCSM workflow? It can be dozens reasons why it’s doesn’t work: permission issue, workflow account’s settings is wrong and so on. Even debugging the native workflow (WPF created with Visual Studio) is not easy. But what about PowerShell?

Continue reading →

Posted in FAQ | Tagged , | 4 Comments

AVE management pack for SCSM Authoring Tool 2012

Posted on March 19, 2013 by Anton Gritsenko

As I mention before, to edit management pack with views created by AVE you need to download the MP file. I have been update links for download MP. Now you can always download the latest version of the AVE MP here:

AVE 2.0 and AVE 2.0 Pro MP Latest Version

All actual information about downloading the MP file for AVE 2.0 you can find on main site.

Posted in AVE | Tagged , | 1 Comment

Fast post: Data loss at hosting company

Posted on February 18, 2013 by Anton Gritsenko

UPDATED 24.02.2013. All posts are recovered. Big thanks to Fabian for help!

As you may have noticed, my sites and blog was off-line few last days. The cause of this problem was a disaster in datacenter of hosting company who hosted my sites. For this moment sites are online but some data was lost. So Part 2 and Part 3 of SLA series also was lost. I will try restore them in next few weeks.

My apologies for that and big “thanks” to JaguarPC company.

PS What’s why the Windows Cluster is better. Looking into migration of my sites to Azure…

Posted in News | 1 Comment

SLA in SCSM 2012. Part 3. “Hidden” features and “pausing” SLA

Posted on February 6, 2013 by Anton Gritsenko

In last two articles of SLA series I was wrote about storing of the SLA objects and describe how it’s works.Today it’s time to talk about some “hidden” features of the SLA management system in SCSM 2012. Most of this features are available out-of-box and supported by Microsoft but some of them are not.

Continue reading →

Posted in FAQ | Tagged , | 7 Comments

SLA in SCSM 2012. Part 2. How it’s works

Posted on January 17, 2013 by Anton Gritsenko

imageIn Part 1 of this series I described objects model required for SLA management system in SCSM 2012. Now it’s time to figured out how all this things works.

Continue reading →

Posted in FAQ | Tagged , | Leave a comment

SLA in SCSM 2012. Part 1. Object model.

Posted on January 12, 2013 by Anton Gritsenko

SLA management system in SCSM 2012 is one of the most powerful feature in contrast with SCSM 2010 where we can use only 24/7 SLA. But in this cycle of articles I don’t want to show you to setup SLA management in click-click-next guide. My goal is to show you how SLA management settings are stored, handled and worked. I hope what this will allow you to use all feature of the SLA management system in SCSM 2012.

Continue reading →

Posted in FAQ | Tagged , | 5 Comments

Configure the Kerberos for SCSM 2012 (SPN and delegation)

Posted on November 16, 2012 by Anton Gritsenko

image

SCSM 2012 use the Kerberos protocol to authenticate clients and servers and encrypt data inside of communication channel. The of main concept of the Kerberos protocol regarding Windows services is a Service Principal Names (SPN) records. If your SPN records absent or configured for wrong account\service name then you can except what some function will be work with issues or doesn’t work at all.

Continue reading →

Posted in FAQ | Tagged , , , | 7 Comments

Generate link to specified request offering or to Generic Request

Posted on September 23, 2012 by Anton Gritsenko

This article describe how to generate link to specified request offering or to Generic Request on the Self-Service Portal. This can be helpful in email massages or on the custom portals\external systems. To do that you should complete two steps: get IDs of the Service Request and Request offering and generate link.

Continue reading →

Posted in How-To | Tagged , , | Leave a comment