This article describe how to generate link to specified request offering or to Generic Request on the Self-Service Portal. This can be helpful in email massages or on the custom portals\external systems. To do that you should complete two steps: get IDs of the Service Request and Request offering and generate link.
Today is XXI century and time of x64 systems. But not all of products ready to this. As example – System Center 2012 Orchestrator. If someone miss last few month and didn’t know that I’m talking about then it will be surprise: all process inside System Center 2012 Orchestrator running as x86 process. And this is can be really the problem because registry and file paths for x64 and x86 are different.
At the moment with AVE you can use two different way to set criteria: by Criteria Builder (standard component of the SCSM 2012) and with XML Editor (basic text editor). The reason of using two different ways is simple: Criteria Builder allow you to add criteria fast and without knowledge of XML but is has many limitations and in some case working not as expected.