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SLA in SCSM 2012. Part 2. How it’s works

SLA in SCSM 2012. Part 2. How it’s works published on 1 Comment on SLA in SCSM 2012. Part 2. How it’s works

imageIn Part 1 of this series I described objects model required for SLA management system in SCSM 2012. Now it’s time to figured out how all this things works.

Continue reading SLA in SCSM 2012. Part 2. How it’s works

SLA in SCSM 2012. Part 1. Object model.

SLA in SCSM 2012. Part 1. Object model. published on 6 Comments on SLA in SCSM 2012. Part 1. Object model.

SLA management system in SCSM 2012 is one of the most powerful feature in contrast with SCSM 2010 where we can use only 24/7 SLA. But in this cycle of articles I don’t want to show you to setup SLA management in click-click-next guide. My goal is to show you how SLA management settings are stored, handled and worked. I hope what this will allow you to use all feature of the SLA management system in SCSM 2012.

Continue reading SLA in SCSM 2012. Part 1. Object model.

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