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New tool: SCSM Email Template Tester

New tool: SCSM Email Template Tester published on 24 Comments on New tool: SCSM Email Template Tester

imageThe SCSM have a great notification engine. And heart of this engine is notification templates. With notification templates you can define text of email message in plain text format or HTML format and insert links to object’s properties. You can use special tags like <group> to define complex table. Also you can define notification text for each language. But to test each template you must send tons of emails. In large environment, with lots of template, this is can be really painful.

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How to get CIs updated by specified connector with supported way

How to get CIs updated by specified connector with supported way published on 4 Comments on How to get CIs updated by specified connector with supported way

As you know when you deleted connector in SCSM all configuration items discovered (or imported) by this connector will also be deleted. But good question is how determinate which CIs will be deleted? This can be done using some SQL queries but this is complex, unsupported way and you must have SQL Management Studio installed. But we have a power of PowerShell and can use it to get this information.

UPDATED: Thanks to Aaron to pointing me to the right direction. Approach below allows you get CIs updated by specified connector. But SCSM stores all connectors for CI object and even if no properties was updated during connector’s sync process, this connector will be added to object. In other words, if you have object that discovered by more than one connector then this object will be removed only if all connectors will be removed.

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New version of the AVE 2 and Copy View task

New version of the AVE 2 and Copy View task published on 3 Comments on New version of the AVE 2 and Copy View task

The new version of the AVE 2 is available. Version 2.0.1561.42 bring to live two new feature: Copy View task and ability to display information from column with same name but different type in My Work Items View.

With Copy View task you can copy any unsealed view. This feature will be useful if you need to create couple views with almost same settings (for instance views for each support group). Copy View task available on for AVE 2 Pro.

Please check the AVE 2 official page to find more information.

The Advanced View Editor 2 Pro is available to purchase!!!

The Advanced View Editor 2 Pro is available to purchase!!! published on 5 Comments on The Advanced View Editor 2 Pro is available to purchase!!!

I’m glad to present the availability of the Advanced View Editor 2.0 Pro. You can purchase it from scsmsolutions.com with price $300 per management group.

The Advanced View Editor 2.0 Pro is add-on for Microsoft System Center 2012 – Service Manager and extend the view engine with exiting features like:

  • Full Auto-Refresh of view
  • My Work Items View (display information about different work items in one view)
  • XML Criteria editor with Code Snippet menu
  • Display data from multi-valued columns (1-to-many relationships)
  • Change view settings for each user (grouping, sorting and other)

Please find more information on SCSMSolutions.com site.

Update Rollup 2 for System Center 2012 Service Pack 1

Update Rollup 2 for System Center 2012 Service Pack 1 published on 5 Comments on Update Rollup 2 for System Center 2012 Service Pack 1

Very short new. The Update Rollup 2 for System Center 2012 Service Pack 1 is available. Please follow this link to read description. Download link should be available shortly.

List of fixed for Service Manager:

Issue 1

If the number of “Manual Activities” that are displayed in the Service Manager Portal exceeds a certain limit, page loads may time out and do not render correctly. This results in a blank page.

Issue 2

Incorrect cleanup of a custom related type causes grooming on the EntityChangeLog table to stall. This causes the table to grow significantly.

Issue 3

Service requests complete unexpectedly because of a race condition between workflows.

Issue 4

The console crashes when you double-click a parent incident link on an extended incident class.

Issue 5

PowerShell tasks that were created by using the authoring tool do not run because of an incorrect reference to certain assemblies.

Issue 6

The Exchange management pack is stuck in a Pending state after management pack synchronization.

Changes made in settings.xml for SSP has no effect for end users

Changes made in settings.xml for SSP has no effect for end users published on 7 Comments on Changes made in settings.xml for SSP has no effect for end users

You can change some settings for SCSM Self Service portal buy changing Settings.xml file. For example you can change number of questions per page (“DefaultNumberQuestionsPerPage“ parameter). But few days ago I have faced with strange issue: changes in Settings.xml doesn’t reflect on portal itself. Restart IIS and entire server has no effect.

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Tip: How to debug your PowerShell script in SCSM workflow

Tip: How to debug your PowerShell script in SCSM workflow published on 4 Comments on Tip: How to debug your PowerShell script in SCSM workflow

How often are you faced with problem when your PowerShell script working fine when running under your account but doesn’t work in SCSM workflow? It can be dozens reasons why it’s doesn’t work: permission issue, workflow account’s settings is wrong and so on. Even debugging the native workflow (WPF created with Visual Studio) is not easy. But what about PowerShell?

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AVE management pack for SCSM Authoring Tool 2012

AVE management pack for SCSM Authoring Tool 2012 published on 1 Comment on AVE management pack for SCSM Authoring Tool 2012

As I mention before, to edit management pack with views created by AVE you need to download the MP file. I have been update links for download MP. Now you can always download the latest version of the AVE MP here:

AVE 2.0 and AVE 2.0 Pro MP Latest Version

All actual information about downloading the MP file for AVE 2.0 you can find on main site.

Fast post: Data loss at hosting company

Fast post: Data loss at hosting company published on 1 Comment on Fast post: Data loss at hosting company

UPDATED 24.02.2013. All posts are recovered. Big thanks to Fabian for help!

As you may have noticed, my sites and blog was off-line few last days. The cause of this problem was a disaster in datacenter of hosting company who hosted my sites. For this moment sites are online but some data was lost. So Part 2 and Part 3 of SLA series also was lost. I will try restore them in next few weeks.

My apologies for that and big “thanks” to JaguarPC company.

PS What’s why the Windows Cluster is better. Looking into migration of my sites to Azure…

SLA in SCSM 2012. Part 3. “Hidden” features and “pausing” SLA

SLA in SCSM 2012. Part 3. “Hidden” features and “pausing” SLA published on 20 Comments on SLA in SCSM 2012. Part 3. “Hidden” features and “pausing” SLA

In last two articles of SLA series I was wrote about storing of the SLA objects and describe how it’s works.Today it’s time to talk about some “hidden” features of the SLA management system in SCSM 2012. Most of this features are available out-of-box and supported by Microsoft but some of them are not.

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