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How to “fast remove” SMPortal from management server

How to “fast remove” SMPortal from management server published on 2 Comments on How to “fast remove” SMPortal from management server

Since SCSM 2012 SP1, any component of SMSM self-service portal can’t be located on management server (technically, this will work, but not supported any more). But if you using SCSM since 2010 or 2012, you can have SMPortal installed  on management server. In this case you need to remove SMPortal.

The only-supported way is to uninstall management server together with self-service portal and reinstall management server. This is dangerous operation (you just need to save all your custom assemblies from SCSM directory and install management server, target installation to same database). But sometime, especially in lab environment, you need to remove self-service with some “fast” way. This article describe how to do this, but please keep in mind: this is unsupported.

To remove portal you can simple remove Sharepoint and remove all IIS sites. But if you try to update management server after this, you will get “Microsoft System Center 2012 Service Manager is not in a valid state.”. This is because installer “know” that SMPortal was installed before. To clean-up this, you must change registry. Please open the key: HKEY_CLASSES_ROOT\Installer\Features\5BA67A970AE3F4C4989BC10A4083CEE2 and remove next values:

  • SMPortal
  • SMPortalSharePointSite
  • SMportalWebContentServer

After this you can safely update your management server.

Changes made in settings.xml for SSP has no effect for end users

Changes made in settings.xml for SSP has no effect for end users published on 7 Comments on Changes made in settings.xml for SSP has no effect for end users

You can change some settings for SCSM Self Service portal buy changing Settings.xml file. For example you can change number of questions per page (“DefaultNumberQuestionsPerPage“ parameter). But few days ago I have faced with strange issue: changes in Settings.xml doesn’t reflect on portal itself. Restart IIS and entire server has no effect.

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Generate link to specified request offering or to Generic Request

Generate link to specified request offering or to Generic Request published on No Comments on Generate link to specified request offering or to Generic Request

This article describe how to generate link to specified request offering or to Generic Request on the Self-Service Portal. This can be helpful in email massages or on the custom portals\external systems. To do that you should complete two steps: get IDs of the Service Request and Request offering and generate link.

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