The SCSM have a great notification engine. And heart of this engine is notification templates. With notification templates you can define text of email message in plain text format or HTML format and insert links to object’s properties. You can use special tags like <group> to define complex table. Also you can define notification text for each language. But to test each template you must send tons of emails. In large environment, with lots of template, this is can be really painful.
SCSM: all for administration and development
