The Update Rollup 1 for System Center Service Manager 2019 was released and contains mostly fixes for Self-Service Portal, but there is one change that may cause big impact on highly-customized environments: SCSM now supports spaces in the Work Items prefixes, so you may have now incident id like “IR 1234”. This may affect some custom development where you count on format of the id.
Link to the update: https://support.microsoft.com/en-us/help/4532891/update-rollup-1-for-system-center-service-manager-2019
The role model in Service Manager is quite complex and contains many levels: a scopes, a user roles and a user role profiles. Although scope and user roles are well documented and available in UI, the user scope profile is very hidden part of the role model, but one of the most powerful feature if you working with custom classes and custom relationships.
Continue reading How to manage custom user role profile in SCSM
You may find new version on the GitHub and PowerShell Gallery. This is last release of the SMLets, no more “feature” releases expected, so fill free to contribute if you think that something needs to be added :)
There are several years already the one issue of SCSM make developers of forms customization really crazy: mixing form customization and preview form is really pain in the ass. There was bug opened in Microsoft, but it was closed without real issue. So I decide to close this question once and for all.
Continue reading Issue with preview and customization form in the SCSM
When you creating your own classes, views or folders then sometime you need to use existing images. To do that you must know ID or Name of the image. But all images located in several management pack so find them is not a easiest work. In this post you will find full list of images available in SCSM 2012 R2 UR9. This table contains image itself, size, id and name grouped by management pack. Enjoy )
WARNING! A lot of images inside!
Continue reading List of images for SCSM 2012 R2 UR9
Hi folks! I have a very good news for you. If you never heard about PowerShell Gallery then it great moment to look at and learn about this cool feature because SMLets is now available at PowerShell Gallery.
Continue reading SMLets at PowerShell Gallery!
Glad to inform you that new version of the SMLets PowerShell comand lets was released couple days ago.
Continue reading SMLets Beta 5 Released
Sometime you need to know the internal ID (Guid) of management pack or management pack element before the MP imported to SCSM. This can be done very easy using some T-SQL magic.
Continue reading How to get Guid of management pack element even before import MP to SCSM
If you saw the “This item cannot be updated because it has been changed by another user or process. To update the item, please close the item and open it again” exception then you know all that PAIN what filling engineers who implementing SCSM. But now we have THE SOLUTION.
Continue reading Solution for “This item cannot be updated because it has been changed by another user or process”
New and great book from Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine and Steve Buchanan about SCSM 2012, the “System Center 2012 Service Manager Unleashed” is released! Must Have book for all who interested about SCSM 2012 and want to learn more!