The role model in Service Manager is quite complex and contains many levels: a scopes, a user roles and a user role profiles. Although scope and user roles are well documented and available in UI, the user scope profile is very hidden part of the role model, but one of the most powerful feature if you working with custom classes and custom relationships.
Continue reading How to manage custom user role profile in SCSM
Hi folks! I have a very good news for you. If you never heard about PowerShell Gallery then it great moment to look at and learn about this cool feature because SMLets is now available at PowerShell Gallery.
If you saw the “This item cannot be updated because it has been changed by another user or process. To update the item, please close the item and open it again” exception then you know all that PAIN what filling engineers who implementing SCSM. But now we have THE SOLUTION.
When you create your own classes, views or folders sometime you need link existing images to them. To do that you must know ID or Name of the image. But all images located in several management pack so find them is not a easiest work. Near I provide full list of images available in SCSM 2012. This table contains image itself, size, id and name grouped by management pack.
Unfortunately, AD connect doesn’t have a ability to change it schedule. For SCSM 2010 AD connector runs one per hour, for SCSM 2012 it run once per 24 hours. For small domain this is acceptable schedule but for large domains with many users it can be potential risk of overload of the SQL or SCSM servers. AD connector get from AD only objects changes since last run but even this amount of data can be large and reduce workload to SCSM management server and even more to SQL server.
Continue reading Change AD or SCCM connector’s schedule with PowerShell
When you create your own classes, views or folders sometime you need link existing images to them. To do that you must know ID or Name of the image. But all images located in several management pack so find them is not a easiest work. Near I provide full list of images available in SCSM 2010 SP1 CU2. This table contains image itself, size, id and name grouped by management pack.