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Posts categoriezed as Troubleshooting

Solution for “This item cannot be updated because it has been changed by another user or process”

Solution for “This item cannot be updated because it has been changed by another user or process” published on 11 Comments on Solution for “This item cannot be updated because it has been changed by another user or process”

If you saw the “This item cannot be updated because it has been changed by another user or process. To update the item, please close the item and open it again” exception then you know all that PAIN what filling engineers who implementing SCSM. But now we have THE SOLUTION.

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Installation of the SCSM 2012 R2 UR2 on DW failed with _PatchMP exception

Installation of the SCSM 2012 R2 UR2 on DW failed with _PatchMP exception published on 3 Comments on Installation of the SCSM 2012 R2 UR2 on DW failed with _PatchMP exception

Small note about how is helpful can be careful reading of the KB articles before do something. If you try to install SCSM 2012 R2 UR2 to unregistered SCSM DW you will get an error:

An error occurred while executing a custom action:_PatchMP

In log file you can find:

PatchMP: No Mp with MP Name ServiceManager.ServiceRequest.Library to patch, so failing in the MP patching

The reason is simple: have to read KB article. http://support.microsoft.com/kb/2904710/en-us :

Before you install the update, read the following instructions:

  1. Exit all Service Manager-related applications before you apply this update rollup. For example, exit the Service Manager console, the Self-Service Portal links, and the authoring tool.
  2. Make sure that the Service Manager data warehouse server is successfully synchronized with the Service Manager management server at least one time. For more information, see Registering with the Service Manager data warehouse to enable reporting (http://technet.microsoft.com/en-us/library/hh914224.aspx)

So, you CAN’T install UR2 on unregistered DW.

Thanks to Stanislav for pointing me to KB.

Troubleshooting SCSM update process crash

Troubleshooting SCSM update process crash published on 5 Comments on Troubleshooting SCSM update process crash

Sometimes you can’t install update rollup for SCSM because right after you press Install button on first page, the update process crashed. This issue came from very early versions of the SCSM and still sometime happened at this time, even for SCSM 2012 R2 UR2 update.

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Troubleshooting the SLA in SCSM 2012 (SP1)

Troubleshooting the SLA in SCSM 2012 (SP1) published on 5 Comments on Troubleshooting the SLA in SCSM 2012 (SP1)

imageIf you already read my blog posts about SLA in SCSM 2012 (Object model, How it’s works and “Hidden” features and “pausing” SLA) then you know what SLA process in SCSM 2012 is really complex and depend from many internal features of the SCSM. We are working in IT and know what sometime a things can work wrong even if no one touch it (or touch but don’t want to talk about this). This article is attempt to summaries information about issues with SLA in SCSM 2012 and how to troubleshoot them and solve.

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Changes made in settings.xml for SSP has no effect for end users

Changes made in settings.xml for SSP has no effect for end users published on 7 Comments on Changes made in settings.xml for SSP has no effect for end users

You can change some settings for SCSM Self Service portal buy changing Settings.xml file. For example you can change number of questions per page (“DefaultNumberQuestionsPerPage“ parameter). But few days ago I have faced with strange issue: changes in Settings.xml doesn’t reflect on portal itself. Restart IIS and entire server has no effect.

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Error “Cannot process extension elements as EnterpriseManagementObject”

Error “Cannot process extension elements as EnterpriseManagementObject” published on No Comments on Error “Cannot process extension elements as EnterpriseManagementObject”

When you create your own code to create new objects inside SCSM then soon or not but you’l get next exception just after calling Commt() method:

Cannot process extension elements as EnterpriseManagementObject. User EnterpriseManagementObjectProjection for all extension element CRUD operations.

What is that and why you get this?

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Exception message: Subscription configuration error. Error reading WorkflowParameter element. Error message: WorkflowParameter

Exception message: Subscription configuration error. Error reading WorkflowParameter element. Error message: WorkflowParameter published on 2 Comments on Exception message: Subscription configuration error. Error reading WorkflowParameter element. Error message: WorkflowParameter

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You have imported your workflow to the SCSM but it doesn’t work. When you check Operations Manager log you find exception:

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Why my workflow doesn’t listed in Workflow –> Status view

Why my workflow doesn’t listed in Workflow –> Status view published on No Comments on Why my workflow doesn’t listed in Workflow –> Status view

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You’ve created a new workflow with XML and import it to SCSM. But for some reason it doesn’t listed in Workflow –> Status view. Why?

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Error “System.ArgumentException: propertyName” raised when you try to use forms targeted to your custom class

Error “System.ArgumentException: propertyName” raised when you try to use forms targeted to your custom class published on 4 Comments on Error “System.ArgumentException: propertyName” raised when you try to use forms targeted to your custom class

You’ve created a new class based on any existing class and have added existing form (with or without modifications) for it. Then you was imported management pack to SCSM and have tried to use that form but console was crashed with exception. Error “System.ArgumentException: propertyName” was recorded in “Operations Manager” event log. Why this happened?

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SCOM Agent doesn’t work on SCSM 2012 RTM and some info about 2012 SP1

SCOM Agent doesn’t work on SCSM 2012 RTM and some info about 2012 SP1 published on 4 Comments on SCOM Agent doesn’t work on SCSM 2012 RTM and some info about 2012 SP1

Very short blogpost. SCOM agent of any version DOESN’T work on SCSM 2012 servers, even don’t try to install it, you can damage your SCSM installation. This is true for Beta, and, unfortunately, this is true for RTM too. So the only way to monitor SCSM servers with SCOM is a using agentless monitoring.

Updated 05.04.2012. Documentation released for SCSM 2012 contains next information:
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This is WRONG and confirmed by product team. OpsMgr agent of any versions still CAN’T coexist with SCSM 2012 RTM.

Updated 22.07.2013. Information about SCSM 2012 SP1. The SCSM 201 SP1 already contains the SCOM 2012 SP1 agent. For you this means:

  1. You can attach SCSM 2012 SP1 server to SCOM 2012 SP1 as manually installed. You no need to install agent on SCSM 2012 SP1 Server.
  2. You CAN’T update the SCSM 2012 SP1 agent to any new version of the SCOM 2012 Sp1 agent. Please don’t try to install SCOM agent’ UR on SCSM 2012 SP1 Server..

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