Small note about how is helpful can be careful reading of the KB articles before do something. If you try to install SCSM 2012 R2 UR2 to unregistered SCSM DW you will get an error:
An error occurred while executing a custom action:_PatchMP
In log file you can find:
PatchMP: No Mp with MP Name ServiceManager.ServiceRequest.Library to patch, so failing in the MP patching
The reason is simple: have to read KB article. http://support.microsoft.com/kb/2904710/en-us :
Before you install the update, read the following instructions:
- Exit all Service Manager-related applications before you apply this update rollup. For example, exit the Service Manager console, the Self-Service Portal links, and the authoring tool.
- Make sure that the Service Manager data warehouse server is successfully synchronized with the Service Manager management server at least one time. For more information, see Registering with the Service Manager data warehouse to enable reporting (http://technet.microsoft.com/en-us/library/hh914224.aspx)
So, you CAN’T install UR2 on unregistered DW.
Thanks to Stanislav for pointing me to KB.
Sometimes you can’t install update rollup for SCSM because right after you press Install button on first page, the update process crashed. This issue came from very early versions of the SCSM and still sometime happened at this time, even for SCSM 2012 R2 UR2 update.
Continue reading Troubleshooting SCSM update process crash
If you already read my blog posts about SLA in SCSM 2012 (Object model, How it’s works and “Hidden” features and “pausing” SLA) then you know what SLA process in SCSM 2012 is really complex and depend from many internal features of the SCSM. We are working in IT and know what sometime a things can work wrong even if no one touch it (or touch but don’t want to talk about this). This article is attempt to summaries information about issues with SLA in SCSM 2012 and how to troubleshoot them and solve.
Continue reading Troubleshooting the SLA in SCSM 2012 (SP1)
You can change some settings for SCSM Self Service portal buy changing Settings.xml file. For example you can change number of questions per page (“DefaultNumberQuestionsPerPage“ parameter). But few days ago I have faced with strange issue: changes in Settings.xml doesn’t reflect on portal itself. Restart IIS and entire server has no effect.
Continue reading Changes made in settings.xml for SSP has no effect for end users
When you create your own code to create new objects inside SCSM then soon or not but you’l get next exception just after calling Commt() method:
Cannot process extension elements as EnterpriseManagementObject. User EnterpriseManagementObjectProjection for all extension element CRUD operations.
What is that and why you get this?
Continue reading Error “Cannot process extension elements as EnterpriseManagementObject”
You’ve created a new workflow with XML and import it to SCSM. But for some reason it doesn’t listed in Workflow –> Status view. Why?
Continue reading Why my workflow doesn’t listed in Workflow –> Status view
You’ve created a new class based on any existing class and have added existing form (with or without modifications) for it. Then you was imported management pack to SCSM and have tried to use that form but console was crashed with exception. Error “System.ArgumentException: propertyName” was recorded in “Operations Manager” event log. Why this happened?
Continue reading Error “System.ArgumentException: propertyName” raised when you try to use forms targeted to your custom class
Microsoft try to improve performance for SCSM 2010 with different way. One of that way – use ordinal data instead of string data in console. But that change in data also make change in enum columns too: when you try to sort, group of search at enum columns the result is very strange at first look – instead of strings (like “High”, “Medium” or “Low” and so on) you see the digits. Why and how to change that?
Continue reading Grouping, filtering and sorting issue in SCSM 2010 SP1 after CU2 for enums
Many cmlets from SMLets module has the –ServerName or –SCSMSession parameters. The first of them never worked (rise the error), with second you must use session’s variable each time then execute the command and not all of the cmdlets support this pararmeter. But the SMLets has the solution to run all cmdlets again server which are differ from localhost.
To do that you must set the $smdefaultcomputer variable before import SMLets module. So your script must be something like that:
$smdefaultcomputer = "SCSMSERVER"
# Put here any SCSM's cmdlet