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Check list: creating new work item based on template using SCSM SDK

Check list: creating new work item based on template using SCSM SDK published on 9 Comments on Check list: creating new work item based on template using SCSM SDK

When you want to apply template on work item it’s extremely easy: you need to call ApplyTemplate method of the EnterpriseManagementObject or EnterpriseManagementObjectProjection class instance (with one exception – template shouldn’t contains activity for Service Requests, Change Requests or Release Records). But what if you want to create new object based on template? From first view it’s look not very hard – just call appropriated constructor. But in fact this is just first step of list of required steps: required or optional.

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How it’s works: token [mygroups]

How it’s works: token [mygroups] published on 3 Comments on How it’s works: token [mygroups]

With SCSM 2012 (SP1 and R2) we can use three different tokens: [now], [me] and [mygroups]. If two of them are simple and already described (here small help about [now]), than [mygroups] is more complex and required some explanation.

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How to get CIs updated by specified connector with supported way

How to get CIs updated by specified connector with supported way published on 4 Comments on How to get CIs updated by specified connector with supported way

As you know when you deleted connector in SCSM all configuration items discovered (or imported) by this connector will also be deleted. But good question is how determinate which CIs will be deleted? This can be done using some SQL queries but this is complex, unsupported way and you must have SQL Management Studio installed. But we have a power of PowerShell and can use it to get this information.

UPDATED: Thanks to Aaron to pointing me to the right direction. Approach below allows you get CIs updated by specified connector. But SCSM stores all connectors for CI object and even if no properties was updated during connector’s sync process, this connector will be added to object. In other words, if you have object that discovered by more than one connector then this object will be removed only if all connectors will be removed.

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Generate link to specified request offering or to Generic Request

Generate link to specified request offering or to Generic Request published on No Comments on Generate link to specified request offering or to Generic Request

This article describe how to generate link to specified request offering or to Generic Request on the Self-Service Portal. This can be helpful in email massages or on the custom portals\external systems. To do that you should complete two steps: get IDs of the Service Request and Request offering and generate link.

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Setup notification from SCSM to Exchange Online (Office365) mailboxes

Setup notification from SCSM to Exchange Online (Office365) mailboxes published on 9 Comments on Setup notification from SCSM to Exchange Online (Office365) mailboxes

imageOffice365 is a cloud-based solution which allows you to host email and SharePoint at microsoft’s servers on the cloud. And if you already use this solution and starting using the SCSM when early or later you want to send notifications to Exchange Online mailboxes. That simple at first glance solution is not really simple. The main problem that Office365 doesn’t support Windows authentication. So the only way is send all emails through your local SMTP relay. In this post I’ll talk how to setup and configure all chain to send notifications from SCSM to Office365.

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Export SMPortal to another Sharepoint site or server

Export SMPortal to another Sharepoint site or server published on 4 Comments on Export SMPortal to another Sharepoint site or server

imageWhen you have installed the SCSM web-portal you will have two sites: standard root site for team work and child site SMPortal with SCSM web-portal itself. If you want to use one SMportal you can move it to root level.

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Easy way to deploy SCSM webparts to existing SharePoint Site

Easy way to deploy SCSM webparts to existing SharePoint Site published on 7 Comments on Easy way to deploy SCSM webparts to existing SharePoint Site

imageSome time ago Travis was publish the article about how to deploy SCSM web-parts to existing Sahrepoint server. But this instruction is very complex, and same tasks can be acomplished with much more easy way without manually copying files, editing the web.config and etc.

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