The small poll about your experience of using knowledge base in SCSM 2012 (SP1). If you’ve implemented couple of SCSM installations please select the most popular answer in your cases. You can vote here or on right sidebar. Any comment are appreciated.Continue reading Small poll about Knowledge Base in SCSM 2012
Using standard columns you can display only values from view’s fields. But what if you want to display some complex information: get values from several fields, format values or display values in with custom control? Using standard view editor this is impossible. But even in out-of-box views you can find examples of custom columns. For instance, “Incidents with Service Level Breached” view contain calculated column “Service Level Target”. This column check all target times from all SLO attached to incident and display the earliest target date.
Advanced View Editor 2 Pro allow you to add custom column. You can create your own custom columns and add it to AVE 2 Pro UI using simple template.
If you already read my blog posts about SLA in SCSM 2012 (Object model, How it’s works and “Hidden” features and “pausing” SLA) then you know what SLA process in SCSM 2012 is really complex and depend from many internal features of the SCSM. We are working in IT and know what sometime a things can work wrong even if no one touch it (or touch but don’t want to talk about this). This article is attempt to summaries information about issues with SLA in SCSM 2012 and how to troubleshoot them and solve.
The SCSM have a great notification engine. And heart of this engine is notification templates. With notification templates you can define text of email message in plain text format or HTML format and insert links to object’s properties. You can use special tags like <group> to define complex table. Also you can define notification text for each language. But to test each template you must send tons of emails. In large environment, with lots of template, this is can be really painful.
As you know when you deleted connector in SCSM all configuration items discovered (or imported) by this connector will also be deleted. But good question is how determinate which CIs will be deleted? This can be done using some SQL queries but this is complex, unsupported way and you must have SQL Management Studio installed. But we have a power of PowerShell and can use it to get this information.
UPDATED: Thanks to Aaron to pointing me to the right direction. Approach below allows you get CIs updated by specified connector. But SCSM stores all connectors for CI object and even if no properties was updated during connector’s sync process, this connector will be added to object. In other words, if you have object that discovered by more than one connector then this object will be removed only if all connectors will be removed.
The new version of the AVE 2 is available. Version 2.0.1561.42 bring to live two new feature: Copy View task and ability to display information from column with same name but different type in My Work Items View.
With Copy View task you can copy any unsealed view. This feature will be useful if you need to create couple views with almost same settings (for instance views for each support group). Copy View task available on for AVE 2 Pro.
Please check the AVE 2 official page to find more information.
I’m glad to present the availability of the Advanced View Editor 2.0 Pro. You can purchase it from scsmsolutions.com with price $300 per management group.
The Advanced View Editor 2.0 Pro is add-on for Microsoft System Center 2012 – Service Manager and extend the view engine with exiting features like:
- Full Auto-Refresh of view
- My Work Items View (display information about different work items in one view)
- XML Criteria editor with Code Snippet menu
- Display data from multi-valued columns (1-to-many relationships)
- Change view settings for each user (grouping, sorting and other)
Please find more information on SCSMSolutions.com site.
Very short new. The Update Rollup 2 for System Center 2012 Service Pack 1 is available. Please follow this link to read description. Download link should be available shortly.
List of fixed for Service Manager:
If the number of “Manual Activities” that are displayed in the Service Manager Portal exceeds a certain limit, page loads may time out and do not render correctly. This results in a blank page.
Incorrect cleanup of a custom related type causes grooming on the EntityChangeLog table to stall. This causes the table to grow significantly.
Service requests complete unexpectedly because of a race condition between workflows.
The console crashes when you double-click a parent incident link on an extended incident class.
PowerShell tasks that were created by using the authoring tool do not run because of an incorrect reference to certain assemblies.
The Exchange management pack is stuck in a Pending state after management pack synchronization.
You can change some settings for SCSM Self Service portal buy changing Settings.xml file. For example you can change number of questions per page (“DefaultNumberQuestionsPerPage“ parameter). But few days ago I have faced with strange issue: changes in Settings.xml doesn’t reflect on portal itself. Restart IIS and entire server has no effect.
How often are you faced with problem when your PowerShell script working fine when running under your account but doesn’t work in SCSM workflow? It can be dozens reasons why it’s doesn’t work: permission issue, workflow account’s settings is wrong and so on. Even debugging the native workflow (WPF created with Visual Studio) is not easy. But what about PowerShell?